Maximize Business Opportunities with Real-Time Notifications on High-Value User Signups

Summary

The success of a SaaS business often depends on the ability to identify and engage with high-value users who have the potential to drive significant revenue or impact. In this article, we will explore how Topical Push can help you improve visibility and seize opportunities when important users sign up for your product. We will also discuss how you can integrate Topical Push into your user signup flow, contact form management, and support ticket handling to ensure you don't miss out on these valuable opportunities.

Identifying Important User Signups

Topical Push allows you to send real-time notifications when an important user signs up for your SaaS product. By comparing the user's email to a predefined list of high-value company emails, you can ensure that you don't miss out on a big customer because you didn't notice their registration. This level of visibility allows your team to act quickly and engage with the user, providing a personalized onboarding experience or offering tailored support to ensure their satisfaction and success with your product.

Here's an example of how you can use Node.js and Express to implement Topical Push notifications when an important user signs up:

This implementation compares the user's email domain to a predefined list of important company domains. If there's a match, it sends a notification through Topical Push to alert your team of the important user signup.

User Filled in Contact Form

When a high-value user fills out your contact form, it's essential to respond promptly and efficiently. Topical Push can help you stay informed and act quickly by sending real-time notifications whenever an important user submits a contact form on your website. This will enable your team to prioritize their inquiries and provide the level of support and attention that these users expect.

Here's an example of how you can use Node.js and Express to implement Topical Push notifications when an important user fills in a contact form:

This implementation checks if the user's email domain matches any of the important company domains when they submit the contact form. If there's a match, it sends a notification through Topical Push to alert your team of the important user contact form submission.

User Opened a Support Ticket

Support ticket systems like Zendesk or Freshdesk often offer integration with Zapier, allowing you to connect them with Topical Push to send real-time notifications when an important user opens a support ticket. This will enable your support team to prioritize these high-value users and provide the level of service they expect.

Here's an example of how you can set up a Zapier integration between Zendesk and Topical Push:

1. Create a new Zap in Zapier.
2. Choose Zendesk as the trigger app and select "New Ticket" as the trigger event. Connect your Zendesk account and set up the trigger.
3. Add a "Filter" step to your Zap to only proceed with important users. Choose "Only continue if..." and set the condition to check if the user's email domain is in your list of important companies.
4. Choose "Webhooks by Zapier" as the action app and select "Custom Request" as the action event. Set the method to "POST" and enter the Topical Push API URL: https://topicalpush.com/api/notify.
5. Add the required headers: 'x-api-key': '[your_organisation_api_key]'.
6. In the Data field, add the following JSON payload:

Replace the placeholders with the appropriate data from the Zendesk trigger.

7. Test and enable your Zap.

With this integration in place, your team will receive real-time notifications via Topical Push when important users open support tickets, allowing you to prioritize their issues and provide exceptional support.

Conclusion

Topical Push can be a game-changer for SaaS businesses looking to improve visibility and seize opportunities when high-value users sign up or interact with their platform. By integrating Topical Push into your user signup flow, contact form management, and support ticket handling, you can ensure